Public Information Services

PT SUCOFINDO facilitates public access to Information in a transparent, professional, and accountable manner through a structured request process.

INFORMATION SERVICE REQUIREMENTS Prior to submitting a request, the Applicant must prepare the following supporting documents:

1. Individual Applicant: Indonesian citizens must attach a copy/scan of their National ID Card (KTP) or valid official identity.

2. Legal Entity / Public Institution / NGO: Must attach a copy/scan of the Deed of Establishment approved by the Ministry of Law and Human Rights, along with the identity card of the authorized representative.

APPLICATION WORKFLOW (4 STEPS)

• Step 1: Document Preparation

  Applicants prepare all required personal or organizational identification documents.

• Step 2: Submitting the Application Form

  • Online Service: Complete the electronic application form directly via [Online Public Information Request Form].

  • Offline Service: Download the [Offline Public Information Request Form (PDF)], complete it, and submit it directly to the PPID Service Desk at PT SUCOFINDO Head/Branch Offices or via email.

• Step 3: Application Process Monitoring

  Applicants can monitor the real-time processing status of their request under the [Information Request Status Summary] menu.

• Step 4: Response Delivery & Satisfaction Survey

  All requested public documents/information will be formally sent to the Applicant's registered email. Upon receipt, Applicants are kindly requested to complete the Service Satisfaction Survey.

SERVICE TIMEFRAME

1. Official written notifications and/or fulfillment of the information request shall be delivered no later than 10 (ten) working days from official receipt by the PPID.

2. PPID may extend the delivery timeframe by a maximum of 7 (seven) additional working days with written notification stating the grounds for extension.

SERVICE FEES & OPERATIONAL HOURS

• 💡 SERVICE FEES: PT SUCOFINDO DOES NOT CHARGE ANY FEES (FREE OF CHARGE) for processing public information requests. (Document copying/duplication costs, if any, are borne by the Applicant).

• 🕒 Operational Hours: Monday – Friday | 08:00 – 17:00 WIB

• 📞 Telephone: +6221 - 7983666

• ✉️ Official Email: customer.service@sucofindo.co.id / humas@sucofindo.co.id